New Reviewer

My home with GL closed 1/19 . New AC not cooling

28600 Lobos Circle Bonita Sprigd Naples Fl Valencia Bonita warranty not set up yet SC not cooling Nreds immediately attention
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ID
#4314491 Review #4314491 is a subjective opinion of poster.
Location
Saint Petersburg, Florida

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Verified Reviewer
New Reviewer

Lack of customer communication

The finish date on our new home has gotten pushed out 3-4 months additional after already waiting initially 16 months and most importantly we were never notified. We found out from our lender who called the company to get details for our loan. We now have to scramble to obtain another rental thats available for the extra time. Most disappointing is not being able to get information from anyone at the company. Left messages then finally got to speak to person that said yes further delays but assured us July was latest. My concern is they will push the closing till September which is legally the maximum they have. We are elderly and would never have purchased a GL home if we knew how poorly they treat customers.

User's recommendation: Better reputable choices of builders.

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ID
#4303838 Review #4303838 is a subjective opinion of poster.
Pros
  • Amenities
Cons
  • Process to purchase and poor customer service after purchasing
Preferred solution
Deliver product or service ordered

Disingenuous builder

I purchased a home 17 months ago. Although the contract says GL Homes has 24 months to complete the home, my sales rep led me to believe it would be 12 months, probably less. GL encouraged me in December 2021 to sell a property to fund my new home, asking for the closing statement as soon as the sale closed, leading me to believe I would be in my home within 6 months from the date the slab was poured. I still have no close date. My home sat with no progress for at least 3 months. Finishes are not correct and when brought to their attention (mismatched cabinets) l am told I think it looks nice by the design rep. Buyers are left with unfinished homes while GL begins and completes spec homes.

User's recommendation: Spend your hard earned money elsewhere.

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ID
#3791075 Review #3791075 is a subjective opinion of poster.
Location
Tucson, Arizona

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New Reviewer

Purchase process uncovers allot of hidden costs

After paying a high lot cost and a premium above market cost per sq ft we then find out that you get crap for 900k+ until you start choosing your cabinets, flooring, sinks etc. they over charge for everything and its ridiculous. Its nice you can do allot with electrical items but when it comes to something as simple as adding a lazy Susan in the corner of the kitchen.. no can do. They have very simple designers and dont want to deliver an upper end product. Nothing more than an overpriced track home in a nice new development. Too bad they dont think outside their box. Clue-phone some retired people want a bit more luxury than a standard refrigerator or regular range. We can afford a Wolf range and column refrigerator/ freezer.. oh and when asked about a wine refrigerator I guess gl homes doesnt allow drinking. Get this. They even expect you to pay more than twice the cost for a *** rectangle bathroom sink versus an oval one. Crazy to say the least!!!

User's recommendation: If you want luxury don’t consider gl homes.

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ID
#3775419 Review #3775419 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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New Reviewer

Poor salesman GL homes Boynton Beach. Dressed nice but was rude and unprofessional. Wouldn’t buy from him.

Told us to show ourselves the units. Spent about 5 -10 minutes with us. Poor salesman. Unprofessional and stuffy.
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ID
#3759300 Review #3759300 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$99
Preferred solution
Apology

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New Reviewer

Problem with general manager contractor

Good morning I have purchased a pre-owned home in Valencia del Sol it is a corner lot and there's nothing wrong with the home on the North east side of the property they put a sidewalk in and dug up the lawn and haven't repaired it. I spoke to the general manager James and he just blew me off. Then I saw the guy in the blue Jeep which claims he is the manager of this development and I very nicely spoke to him about it and he said it wasn't his problem. But really it is because his people dug up the lawn to put the sidewalk in. He basically came unglued on me and started yelling and screaming at me like a maniac. They're still building across the street from me and there was a gentleman that had bought the house and was looking at it and he was very rude and considerate of him. This guy told him he can't even look at the home until it's completed. I don't know the guy's name but he drives a blue Jeep he is very rude and inconsiderate of the home buyers and the residents I know if I was that guy I would have went straight up and canceled my contract. If this individual worked for me he would have been fired a long time ago you may be a good manager but not a very good person people. Please respond to this. Ken Crawford address is 4807 Sevilla shores dr wimauma fl 33598

User's recommendation: Don't deal with the general manager.

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ID
#3746480 Review #3746480 is a subjective opinion of poster.
Location
Seminole, Florida

I still haven’t received a check for all toilets plugged up